Albany/Atlanta – Draffin & Tucker, LLP is honored to announce that they have been selected as a recipient of the 2018 Best of Accounting Award by Inavero for providing superior service to their clients. The Best of Accounting Award winners are proven industry leaders in service quality based completely on ratings given to them by their clients.
Draffin & Tucker, LLP received a client satisfaction score of 93%, more than four times the industry’s average of 19%. This means the firm’s clients scored them 9.3 on a scale of 1-10 on how likely they were to recommend Draffin & Tucker, LLP to a friend or colleague.
“Client satisfaction is the heart of our firm, so to be recognized by our clients for being exceptional at that is a true honor,” says Draffin & Tucker’s managing partner, Jeff Wright. “Our outstanding clients, along with a dedicated team committed to excellence, provides us with the foundation to be recognized in such an elite group. Our continued success greatly depends upon maintaining this exceptional relationship between our clients and team members.”
Inavero Founder and CEO, Eric Gregg, said, “Firms that win the Best of Accounting Award not only place their clients’ experience with their company in high regard by proactively asking for feedback, they have the scores to prove that they provide remarkable service, topping the charts within their industry. When you’re looking for the right accounting firm to partner with, the winners of this award are the ones to call. We’re proud of the accomplishments of our 2018 award recipients.”
ABOUT DRAFFIN & TUCKER
Draffin & Tucker, LLP is a regional full-service accounting firm widely recognized as a leader in the healthcare industry, with an additional focus in the construction, manufacturing, real estate and governmental industries. Celebrating more than 70 years of quality client service, the firm provides auditing, income tax and consulting services to clients across multiple states, primarily the Southeast. Draffin & Tucker, LLP is a 75-member team dedicated to meeting client needs, with office locations in Albany, Ga., and Atlanta, Ga. More information is available at www.draffin-tucker.com.
ABOUT BEST OF ACCOUNTING™
Best of Accounting recognizes accounting firms that have proven high service quality marks based completely on the ratings given to them by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients.
Rooted in service quality research for business service firms, Inavero’s proprietary online surveying software leverages Net Promoter® Score methodology to measure client satisfaction. Inavero partners with business service firms in more than 15 countries to measure client satisfaction, improve retention, capture testimonials, and increase new business.